Frequently Asked Questions

You can simply email us at support@nimalcup.com where our customer service team will be happy to help you with whatever you need!

We accept all major credit cards (VISA, MasterCard, AMEX) payments.

We are a US based company with our supply house located overseas. 

You can track your order here.

Yes! The NIMAL cup has a firm polypropylene sleeve which protects your hands along with securing the cup in a strong position allowing it to be reliable.

No. The NIMAL cup has an airtight seal once the lid is closed properly.

We recommend rinsing your NIMAL cup before your first use, and washing regularly to keep it in tip top condition. To clean, squeeze the silicone cup into a “C” shape to separate the collar as well as the heat sleeve, and unscrew the lid. You can wash your NIMAL Cup by hand with warm water and mild soap, or place it on the top rack of your dishwasher.

Since NIMAL cups are made of platinum food grade silicone, it is normal to have a natural silicone smell before your first use. Some strong-smelling foods and drinks may also leave residual fragrance or taste on your NIMAL cup.

Here are some simple ways to remove any lingering aromas or tastes:

1. Place your silicone cup in boiling water to sterilize and remove strong odors (NOTE: Please remove all plastic components; lid, collar and heat sleeve before boiling your NIMAL cup).

2. Submerge the cup in a mixture of hot water and white vinegar using the ratio of one cup vinegar for every two cups of hot water. Soak for 30 minutes, then scrub gently with a cleaning sponge.

3. Coat your NIMAL cup with a mixture of white vinegar and baking soda using the ratio of one tablespoon of white vinegar to two tablespoons of baking soda. Allow the coated cup to sit overnight. Rinse with water to completely remove the mixture and dry thoroughly.

Once the lid and mouth tab are properly sealed, it should be leak-proof. Please make sure you have assembled your cup properly. Note: Do not squish the cup from the silicone when it’s filled with fluid.

NIMAL cups are made of LFGB certified platinum food grade silicone & FDA grade polypropylene, or #5 recyclable plastic. We believe our customers deserve the best quality materials, and transparency into our production standards. Note: LFGB is the German food safety standard, which has safer and higher standards than the US’ FDA standards. Our cups are free of BPAs, BPSs, phthalates, lead, and adhesives.

All NIMAL cups are manufactured responsibly in China. Our manufacturing operations meet acceptable standards for quality, safety, fair labor, ethical business practices, and environmental responsibility. Our manufacturing and sourcing partners maintain certifications for Quality Management System (ISO 9001) and Environmental Management System (ISO 14001) standards.

Squeeze the silicone cup into a “C” shape to fit it into the collar, and make sure the edge of the cup lines up evenly above the collar. Then, screw on the lid and slip on the heat sleeve.

The silicone cup of the NIMAL cup is microwave-safe, but we strongly suggest removing all plastic components (lid, collar, and heat sleeve) before microwaving.

While NIMAL cups are leak-proof, we can’t guarantee that the other items in your bag won’t squish your NIMAL cups and cause it to explode. So, we recommend against this.

The heat sleeve, lid, and collar are all made of #5 recyclable plastic. The silicone cup, tab, and straw, however, would need to be recycled through a local municipal recycling program, like ECO USA. We recommend reaching out to your community to find out the best way to recycle these.

Yes! The dimensions of the NIMAL cup are:

- Capacity: 550 ml

- Lid Diameter: 4" (10 cm)

- Base Diameter: 2.2" (5.5 cm)

- Height (expanded): 6" (15 cm)

- Height (collapsed): 2" (5 cm)

- Total Weight: 5.7 oz (162 g)

Cup is dishwasher safe. Use top rack only. Clean cup immediately after each use to minimize any drink odor in cup. Place in dishwasher or hand wash cup with mild detergent and warm water for best results. Using phosphate-free dish-washing detergent may leave a soap-like or plastic-like taste in the cup. If this occurs, wash cup using vinegar and baking soda.

1. Hold it from the sleeve when pouring your drink

2. DO NOT fill past the top fill line on the inside of the cup as contents will spill and may cause injury

3. DO NOT collapse cup when full or locked

4. DO NOT squeeze silicone cup when filled with hot liquid because hot liquid may escape and scald or cause burns

5. DO NOT use cup as a thermos or flask. Contents may leak or spill

6. DO NOT let children use cup unsupervised when filled with hot liquid

7. ALWAYS grip cup by the lid or heat sleeve when cup is filled with hot liquid to prevent burning fingers.

All orders are handled and shipped out from our warehouse in China & US. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 5-7 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Once you place your order, please allow 5-7 business days to process your orders. After that, it will take 7-12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location).

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. However, ONLY full priced items will be refunded. If you purchased your item during a sale or promotional offer, unfortunately, we can not issue a refund or cancel the order.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return.

We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Orders get batched and packaged as soon as the order is placed, and unfortunately we can't always catch an order change. You may email us at support@nimalcup.com to make a change, but we cannot guarantee the change.

We are not liable if any packages are lost or stolen. Please check your property or with your neighbors to help locate the package. If your tracking number shows your package was delivered but you did not receive it, please contact your carrier to file a claim. We ask that you wait 48 business hours after your tracking shows as delivered to file any claim as usually the packages do deliver during that time.